FAQ

If you have any questions, please feel free to contact us service@dwave.cc

Can my audio files be made publicly accessible for others to listen to?

Based on copyright regulations, DeepWave Intelligence provides neutral audio processing technology, and we do not review or interfere with the audio files you separate. We trust that you have obtained the legal rights to use the audio files you upload. The separated audio content is for personal use only, and you will bear the legal responsibility for any public sharing or distribution.

How do I get started with Meeting Ink?

Visit the Meeting Ink website to create your account. You can sign up quickly using Google, Microsoft, or Apple ID. Once your account is ready, you'll have immediate access to all features.

What login methods are available?

Meeting Ink currently supports the following login methods:


  • Google — Sign in instantly with your Google account
  • Microsoft — Sign in instantly with your Microsoft account
  • Apple ID — Sign in instantly with your Apple ID
  • Email & Password — Log in with the email and password you registered with
  • Enterprise SSO (SAML) — Organizations can integrate their SAML IdP with Meeting Ink, allowing members to log in using their company SSO without a separate password
Why can't I log in to my account?

First, check the email address and login method you used when registering (Google, Microsoft, Apple ID, or password). If you've forgotten your password, click "Forgot Password" on the login page to reset it. If you're still unable to log in after resetting, please email us at and we'll assist you as soon as possible.

What should I do if I forget my password?

Click "Forgot Password" on the login page, enter your registered email address, and we'll send a reset link to your inbox. Follow the instructions to set a new password and log back in. If you'd prefer not to manage a password, you can also sign in with Google, Microsoft, or Apple ID — it's more convenient and secure.

I didn't receive my verification email. What should I do?

When you register with email and password, a verification email is automatically sent to the address you provided. If you don't see it, please check your spam or junk folder for an email from DeepWave. If you still can't find it, feel free to email us at and we'll help you as soon as possible.

How does the audio processing platform use my data?
  • DeepWave's audio processing platform stores your membership registration and usage records, including but not limited to account, password, email address, and separated records.
  • Your meeting record texts and audio files are securely stored in Azure cloud servers and will never be used for other purposes (including model training). We ensure high security and protect your meeting record files from being used for AI training.
  • Your information security is our top priority. We will handle your data carefully and not use it for other purposes.
  • Your payment information is processed through Google, Apple, PayPal, or NewebPay's online transaction systems. DeepWave does not access or store your credit card details. Please rest assured.
Where does the service operate?
  • The DeepWave audio processing platform is currently hosted on Azure and AWS cloud services, providing high-quality service 24/7 all year round.
  • For enterprise users with security restrictions or procurement considerations, we also offer on-premises or private cloud options. Feel free to inquire via email.
Supported file formats and size limits for uploads

Supported file formats include MP3 and WAV, with a size limit of 2GB. The length of audio files depends on your subscription plan.

Who should I contact if the deduction amount is incorrect?

We sincerely apologize! Please contact us, and our team will assist you as soon as possible.

Can I cancel my subscription?

You can cancel your subscription at any time, and the method will vary depending on the platform you subscribed through:

Cancel Subscription:

  1. Log in to the DeepWave Member Center and navigate to the Subscription Status page.
  2. Click "Cancel Subscription."

Android (Google Play Store) Cancellation Instructions:

Apple (iOS Devices) Cancellation Instructions:

PayPal Cancellation Instructions:

Important Notes:

  • After canceling your subscription, the service will continue until the current billing cycle ends.
  • If you have any questions or encounter issues during the cancellation process, please contact the respective customer service for further assistance.

Will I get a refund if I cancel my subscription?

No, refunds are not provided for subscription cancellations.

Canceling a subscription stops automatic renewals for the next billing cycle but does not affect the current paid service period.

Already Paid Services:

You can continue to use the service until the subscription period ends. For example, if your subscription cycle is from the 1st to the 31st and you cancel on the 15th, you can still use the service until the 31st.

No Refund for Unused Portions:

Even if the service is not fully utilized within the subscription period, no refunds will be provided.

Special Refund Situations:

  • Some platforms may allow refund applications based on their refund policies. For example, Google Play or App Store’s special refund mechanisms. You can check the following support pages for more information:
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