FAQ

If you have any questions, please feel free to contact us service@dwave.cc

Can my audio files be made publicly accessible for others to listen to?

Based on copyright regulations, DeepWave Intelligence provides neutral audio processing technology, and we do not review or interfere with the audio files you separate. We trust that you have obtained the legal rights to use the audio files you upload. The separated audio content is for personal use only, and you will bear the legal responsibility for any public sharing or distribution.

Why can't I log in? Is my password invalid?

Please ensure that your account/password is entered correctly. You can also try resetting your password through "Forgot Password." If you still cannot log in, please contact us at service@dwave.cc for assistance.

What if I forget my password?

If you are already a DeepWave member, click "Forgot Password" and enter your registered email address. The system will send a password reset link to your email. Log in with the new password to use the service normally.

Did not receive the registration verification email?

When registering as a Meeting Ink member, the system automatically sends a verification email. If not received, it might be flagged as spam. Please check the spam folder for the email from DeepWave.

Do I need to be a member to use services?

Yes, to ensure your data security and permission control, membership is required for the full service experience.

How does the audio processing platform use my data?
  • DeepWave's audio processing platform stores your membership registration and usage records, including but not limited to account, password, email address, and separated records.
  • Your meeting record texts and audio files are securely stored in Azure cloud servers and will never be used for other purposes (including model training). We ensure high security and protect your meeting record files from being used for AI training.
  • Your information security is our top priority. We will handle your data carefully and not use it for other purposes.
  • Your payment information is processed through Google, Apple, PayPal, or NewebPay's online transaction systems. DeepWave does not access or store your credit card details. Please rest assured.
Where does the service operate?
  • The DeepWave audio processing platform is currently hosted on Azure and AWS cloud services, providing high-quality service 24/7 all year round.
  • For enterprise users with security restrictions or procurement considerations, we also offer on-premises or private cloud options. Feel free to inquire via email.
Supported file formats and size limits for uploads

Supported file formats include MP3 and WAV, with a size limit of 2GB. The length of audio files depends on your subscription plan.

Who should I contact if the deduction amount is incorrect?

We sincerely apologize! Please contact us, and our team will assist you as soon as possible.

Can I cancel my subscription?

You can cancel your subscription at any time, and the method will vary depending on the platform you subscribed through:

Cancel Subscription:

  1. Log in to the DeepWave Member Center and navigate to the Subscription Status page.
  2. Click "Cancel Subscription."

Android (Google Play Store) Cancellation Instructions:

Apple (iOS Devices) Cancellation Instructions:

PayPal Cancellation Instructions:

Important Notes:

  • After canceling your subscription, the service will continue until the current billing cycle ends.
  • If you have any questions or encounter issues during the cancellation process, please contact the respective customer service for further assistance.

Will I get a refund if I cancel my subscription?

No, refunds are not provided for subscription cancellations.

Canceling a subscription stops automatic renewals for the next billing cycle but does not affect the current paid service period.

Already Paid Services:

You can continue to use the service until the subscription period ends. For example, if your subscription cycle is from the 1st to the 31st and you cancel on the 15th, you can still use the service until the 31st.

No Refund for Unused Portions:

Even if the service is not fully utilized within the subscription period, no refunds will be provided.

Special Refund Situations:

  • Some platforms may allow refund applications based on their refund policies. For example, Google Play or App Store’s special refund mechanisms. You can check the following support pages for more information: